Legal
Privacy Policy
Last updated: April 2025
1. Introduction
Akira General Dealers ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you interact with us through our website at akirageneraldealers.online or via our WhatsApp Business messaging service.
2. Information We Collect
We may collect the following types of personal information:
- Contact details: Your name, email address, phone number, and WhatsApp number when you fill in our contact form or message us on WhatsApp.
- Message content: The content of messages you send to us via WhatsApp or our contact form, including product enquiries and order requests.
- Usage data: Basic analytics data collected automatically when you visit our website (e.g., page views, browser type).
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and process orders.
- To send you WhatsApp messages about your orders, quotes, deliveries, and relevant product updates — only where you have opted in to receive such communications.
- To send broadcast messages to clients who have explicitly consented to receive them.
- To improve our website and services.
- To comply with legal obligations.
4. WhatsApp Messaging
We use the Meta WhatsApp Business API to communicate with clients. By messaging us on WhatsApp or providing your WhatsApp number and consenting to receive messages, you agree to receive business communications from us through this platform.
We only send messages to individuals who have explicitly opted in. Message templates are pre-approved by Meta and comply with WhatsApp Business Policy.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Meta Platforms, Inc. — as part of using the WhatsApp Business API, message data passes through Meta's infrastructure, subject to Meta's own Privacy Policy.
- Service providers: Trusted third-party providers who assist us in operating our website or delivering our services, under strict confidentiality obligations.
- Legal authorities: Where required by law or to protect our legal rights.
6. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. WhatsApp message history is retained in accordance with Meta's data retention policies.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Opt out of WhatsApp broadcast messages at any time by replying "STOP" to any message we send.
To exercise any of these rights, contact us at info@akirageneraldealers.online.
8. Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no internet transmission is 100% secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: